DMG MORI is a leading global manufacturer of high-precision machine tools and is represented in 43 countries – with 116 sales and service locations, including 17 production plants. In the “Global One Company”, more than 13,000 employees are driving the development of holistic solutions in the manufacturing industry. Our portfolio covers sustainable manufacturing solutions based on the technologies Turning, Milling, Grinding, Boring as well as Ultrasonic, Lasertec and Additive Manufacturing. With technology integration, end-to-end automation and digitization solutions we make it possible to increase productivity and resource efficiency at the same time.
What tasks can you expect?
- Technical consultation and supervision of our customers in first-level support through telephone and email
- Analysis of error messages / error diagnostics including through online remote access
- Developing solutions for complex technical problems / questions
- Technical assistance to our service technicians in ongoing service calls
- Assessment and follow-up of completed service calls and reports
- Assistance in creating and optimizing service processes and our products
- Active involvement in the expansion of our services
Your Profile
- Completed degree in electrical engineering / mechatronics, preferably in mechanical engineering
- Advanced master craftsman or technician training desired
- Several years of vocational experience as a service technician or in technical maintenance, preferably with CNC tooling machines
- Control skills (e.g. Siemens, Fanuc, HEIDENHAIN)
- Knowledge of hydraulics and pneumatics
- High level service and customer orientation, as well as a competent, friendly telephone manner
- Analytical thinking, conflict management, teamwork skills
- Affinity for working with various software systems and good MS-Office skills
- Conversational and written English and Dutch proficiency desired
DMG MORI supports equal opportunities. We particularly welcome applications from severely disabled people and people with equivalent disabilities.
