DMG MORI is a leading global manufacturer of high-precision machine tools and is represented in 43 countries – with 116 sales and service locations, including 17 production plants. In the “Global One Company”, more than 13,000 employees are driving the development of holistic solutions in the manufacturing industry. Our portfolio covers sustainable manufacturing solutions based on the technologies Turning, Milling, Grinding, Boring as well as Ultrasonic, Lasertec and Additive Manufacturing. With technology integration, end-to-end automation and digitization solutions we make it possible to increase productivity and resource efficiency at the same time.
What tasks can you expect?
- Collaborating with the local service teams to plan and coordinate service schedules for the region including service calls, maintenance, breakdowns, repairs, commissioning, installations, demonstrations and training sessions
- Responsible for the daily scheduling and planning of all field service technical activities
- Follow up with customers prior to installations to ensure pre-installation requirements are met
- Occasional visits the clients’ premises are required for training or projects
- Providing on call technical support to the designated region
- Managing the escalation procedure of customer issues when required
Your Profile
- Proven experience in mechanical and electrical installation, troubleshooting, repair, and maintenance, of CNC machine tools and automations
- Excellent organizational and problem solving skills
- Customer service focus with a demonstrated ability to build and maintain effective client relationships
- Excellent communication and presentation skills; must be able to articulate technology to both business and technical users
Please apply in English language
DMG MORI supports equal opportunities. We particularly welcome applications from severely disabled people and people with equivalent disabilities.
