DMG MORI is a leading global manufacturer of high-precision machine tools and is represented in 43 countries – with 116 sales and service locations, including 17 production plants. In the “Global One Company”, more than 13,000 employees are driving the development of holistic solutions in the manufacturing industry. Our portfolio covers sustainable manufacturing solutions based on the technologies Turning, Milling, Grinding, Boring as well as Ultrasonic, Lasertec and Additive Manufacturing. With technology integration, end-to-end automation and digitization solutions we make it possible to increase productivity and resource efficiency at the same time.
What tasks can you expect?
- Keeping close attention to and answering service calls and emails from customers via phone, email and myDMG MORI customer portal within a timely manner
- Handling worklist
- Prioritizing machine down cases and customers with special service agreements
- Troubleshooting over the phone / E-Mail
- Technical clarifications for parts upon customer or by internal request
- Quoting and order management of spare parts
- Making technical requests
- Supervising deliveries of parts to customer
- Interacting with spare parts sales to schedule fields service intervention at the delivery of parts to customer
- Coordinating technicians from Global Service or official service partner when necessary
- Escalate service cases and spare part orders as appropriate
- Work on special projects and other responsibilities as assigned
- PPR management for both service and spare parts
Your Profile
- Technical experience
- Strong coordination/project management skills
- Service minded
- Demonstrated skill at managing multiple tasks and competing priorities efficiently within a high stress environment in which timeliness, consistency and accuracy are essential
- Results-oriented, self-directed and the ability to work in a collaborative, solution-oriented manner
- Relevant industry experience will be considered an asset
- Technical experience from field service work an asset
- Dutch spoken and written
DMG MORI supports equal opportunities. We particularly welcome applications from severely disabled people and people with equivalent disabilities.
